FAQ Help Center
Warranty Program
How do I file a warranty claim?
To file a warranty claim, please contact our customer service team with your order number, a description of the issue, and any relevant photos. We will guide you through the process and provide instructions for returning the item if necessary.
How About The Return Policy?
Our return policy allows customers to return items within 7 days of receiving their order. Items must be in their original condition and packaging. Please visit our Returns page for detailed instructions on how to initiate a return.
Does Free Shipping Include Returns As Well?
Return shipping costs are the responsibility of the customer unless the return is due to a defective item or an error on our part. We recommend using a trackable shipping service for returns.
How To Purchase A Gift Card?
You can purchase a gift card directly from our website. Simply navigate to the Gift Card section, select the desired amount, and add it to your cart. After completing your purchase, the gift card will be delivered via email to the recipient.
What's The Coupon Codes Policy?
Coupon codes can be applied at checkout and are subject to expiration dates and specific terms. Only one coupon code can be used per order unless otherwise stated. For details on current promotions, please check our Promotions page.
Returns & Exchanges
How does your order return process work?
To return an order, contact our customer service with your order details. We will provide you with a return label and instructions on how to send the item back. Once we receive the returned item, we will process your refund or exchange.
Do you have sales on your website?
Yes, we regularly offer sales and promotions on our website. Be sure to check our Promotions page or subscribe to our newsletter to stay updated on the latest deals.
can I use the same discount on an exchange?
Discounts or coupon codes applied to the original purchase cannot be carried over to an exchange. However, you can contact our customer service team for further assistance or to discuss other available discounts.
Didn't find the answer to your question?
If you didn’t find the answer to your question, feel free to reach out to our customer support team. We’re here to help and will respond as quickly as possible!
How Do I Stay Informed About Sales?
The best way to stay informed about our sales is by subscribing to our newsletter or following us on social media. We regularly update our customers on upcoming promotions, special discounts, and exclusive offers.
Do you Ship Internationally?
Yes, we offer international shipping to many countries. Delivery times vary depending on your location. Please note that some countries may charge import taxes, customs fees, or other related duties upon the arrival of your package. These charges are the responsibility of the customer, and we do not cover or reimburse these fees.
Shipping & Recent Orders
How did my package ship?
You should have received a confirmation email with your tracking number and carrier details, so you can follow the status of your delivery.
Why does my USPS tracking number state Delivery?
If your tracking number indicates that your package has been delivered but you have not received it, please check with your neighbors or building management. Sometimes packages are left in a safe place. If you still cannot locate the package, contact the carrier or our customer service team for further assistance
How long will my package take to arrive?
The estimated delivery time depends on your location. Standard shipping usually takes 10-15 days, while expedited or express shipping may arrive faster. Please refer to the shipping confirmation email for more details.
What are business days?
Business days refer to weekdays, Monday through Friday, excluding public holidays. Shipping times are calculated based on business days, so if you place an order on the weekend, it will be processed the next business day.
How do I know my package has shipped?
Once your order has shipped, we will send you a confirmation email with your tracking information. You can use the provided tracking number to monitor the status of your delivery.
Why is my tracking number not updating?
Tracking information may take 24-48 hours to update after your package has been shipped. If your tracking number isn’t updating, it may be due to delays with the carrier. We recommend checking back later or contacting the carrier for more information.
